Privacy Policy
PRIVACY POLICY
CompassCare Global LLC ("CCG," "we," "us," or "our")
Effective Date: June 6, 2026
Last Updated: June 6, 2026
CompassCare Global LLC is an international healthcare coordination and concierge travel facilitation company. We are committed to protecting the privacy of our website visitors and prospective clients. This Privacy Policy explains how we collect, use, and protect your personal information when you visit compasscareglobal.com or submit an inquiry through our website or advertising platforms.
Please read this policy carefully. By using our website, you agree to the practices described below.
1. WHAT INFORMATION WE COLLECT
When you submit an inquiry through our website contact form, Google Ads lead form, or chatbot interface, we may collect the following personal information:
- Full name (first and last)
- Email address
- Phone number
- Procedure or treatment of interest
- Desired travel timeline
- General geographic location (if voluntarily provided)
We may also collect non-personal information automatically, including browser type, device type, pages visited, and time spent on our site, through standard web analytics tools.
We do not collect, store, transmit, or process any of the following:
- Medical records
- Protected Health Information (PHI) as defined under HIPAA
- Clinical diagnoses or treatment histories
- Insurance or billing information
- Social Security numbers or government-issued identification
CCG is a coordination and facilitation service only. All clinical matters, medical records, and health information are managed exclusively by the licensed medical providers and JCI-accredited hospitals with whom you choose to engage.
2. HOW WE COLLECT INFORMATION
We collect personal information through the following means:
- Website contact and inquiry forms hosted on compasscareglobal.com (powered by Wix)
- Google Ads lead forms displayed in connection with our paid advertising campaigns
- Chatbot interactions on our website
- Email and phone inquiries initiated by you directly
3. WHY WE COLLECT THIS INFORMATION
CCG collects personal contact and inquiry information solely for the following purposes:
- To respond to your inquiry about international healthcare coordination services
- To assess whether CCG's services are a fit for your needs
- To connect you with appropriate JCI-accredited hospital partners (only with your explicit consent)
- To send service-related communications relevant to your inquiry
- To improve our website and understand how visitors engage with our content
We do not use your personal information for unrelated marketing, and we do not sell your information to third parties.
4. HOW WE STORE, USE, SHARE, AND DISCLOSE YOUR INFORMATION
Your inquiry information is stored securely in a private intake log accessible only to authorized CCG personnel.
We may share your information only in the following limited circumstances:
With your explicit consent: If you choose to move forward with a hospital referral, we will share your name and contact information (not medical records) with the relevant hospital partner for the purpose of scheduling a consultation.
With service providers: We use third-party tools including Google Ads, Zapier, and Wix to operate our website and manage lead intake. These platforms have their own privacy policies and data security practices.
As required by law: We may disclose information if required to do so by applicable law or legal process.
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
5. HOW WE COMMUNICATE WITH YOU
If you submit an inquiry, a CCG representative may contact you by:
- Email, to respond to your inquiry or provide coordination information
- Phone, if you have provided a phone number and requested a call
You may opt out of further communication at any time by replying to any email with "Unsubscribe" or by contacting us directly at info@compasscareglobal.com.
6. COOKIES AND TRACKING TOOLS
Our website uses standard cookies and analytics tools (including Google Analytics) to understand visitor behavior and improve site performance. These tools may collect non-personal information such as pages visited, time on site, and browser type.
You may adjust your browser settings to decline cookies. Note that doing so may affect certain website functionality.
Google Ads conversion tracking may also be active on our site. Google has its own privacy policy governing how it collects and uses data in connection with its advertising services.
7. HOW YOU CAN WITHDRAW CONSENT OR REQUEST DATA DELETION
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information from our records
- Withdraw consent for further communication at any time
To exercise any of these rights, contact us at: info@compasscareglobal.com
We will respond to all requests within 30 days.
8. DATA RETENTION
We retain inquiry information for a period of up to 24 months for coordination and follow-up purposes. If you request deletion of your information, we will remove it from our active records within 30 days.
9. CHILDREN'S PRIVACY
Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from individuals under the age of 18.
10. PRIVACY POLICY UPDATES
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
11. CONTACT US
If you have any questions about this Privacy Policy or how CCG handles your personal information, please contact us:
CompassCare Global LLC
Email: info@compasscareglobal.com
Website: compasscareglobal.com
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CompassCare Global LLC is an international healthcare coordination and concierge travel facilitation company. CCG does not provide medical advice, practice medicine, guarantee clinical outcomes, employ physicians, or direct medical treatment. All clinical decisions remain solely with the licensed providers and accredited hospitals with whom clients choose to engage.
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For information about how we handle consumer health data under Washington's My Health My Data Act, please see our Consumer Health Data Privacy Policy.